Frequently Asked Questions

Habits are hard to break!  Think about it, we've spent decades believing, acting, identifying a certain way through both physical and emotional habits we developed based on our belief system.  Change is good - but change takes time.  

For sustainable health and life transformation, it's imperative we give ourselves the proper time and attention.  The 12-Week Program requires us to meet once per week for 45-60 minutes each Session for 12 consecutive weeks.  You will find yourself stretched and challenged each week as we dive into something a bit different and a bit deeper. 

We'll peel back the layers one question at a time, to uncover why you feel stuck and struggling - and you'll discover how you can move forward and change your life completely.

Over the 12 sessions you'll gain a sense of empowerment for the positive changes you'll see in both your health and your life.   You'll have weekly action steps, new experiences and accountability.   Oh yeah... you'll also have some fun! 

Sadly, Life Coaching isn't covered yet - BUT...

If your employer has a 'wellness wallet', 'employee assistance plan', or 'employee extended benefits' plan - Health Coaching may be covered to your maximum allowable.  It is your responsibility to determine if you have coverage and what restrictions are.  I will provide a receipt for Health Coaching only, as I'm registered with the Health Coach Association of Canada.  Life Coaching is NOT covered under extended plans, sorry!

What is a Health and Life Coach and how are we different from a Therapist?  A Therapist addresses healing wounds from the past; a Coach addresses your life now and moves you forward in the future.  Both are of equal value.  Coaching is about creating an alternate future that's different from the one you would have arrived at by default if you chose not to make any creative changes to your life.  In other words, if you choose to keep living the way you do, your future will reflect that.  And that's ok if you're happy with that!  Coaching is a process that is facilitated in a specific way so you can be different, without having to think about being different. The first step is raising awareness about what we really desire for ourselves and our lives.

As a Health and Life Coach, I will hold you to a higher version of yourself.  Together we'll discover your goals, your big motivating factors, and what you specifically want for your health and/or life.  I'll craft a unique program tailored to you.  With my support and encouragement you'll uncover your potential and feel empowered to reach the future vision of yourself with joy and fulfillment.

I will provide resources, tools, support and accountability.  I will be your biggest cheerleader and will nudge you along on the days you just don't feel like giving it your all.  You need to show up for yourself, you need to do the heavy-lifting, but I will never give up on you.  

You'll be surprised to discover what happens in other areas of your life as you transform from your current state to the new you!

Coaching does not take the place of a medical physician, professional health practitioner, registered nutritionist or registered dietician.  You are advised to continue your practice of care with your current health professionals.  

Sessions are conducted by phone or video.  

Yes!  Group Programs and Workshops are a great way to involve your friends, or make new ones! It also builds a community of support for a common issue.  For more info visit the  Offers & Investments page.

Yes, for two reasons: 

1) Sometimes, Clients who have successfully completed their Coaching program just want to check in for a tune-up now and then; or 

2) if a Client chooses not to commit to a 12-week program, they opt for these alternatives instead.  Details are found in the Offers & Investments page.  

I only have openings for a limited number of new clients per month in my schedule, so please know I need to be selective about who I work with, choosing to (gently) turn away people who aren’t suited for my program and won’t get the results they would have invested in. (It wouldn’t be fair to them.)

Health and Life Coaching Programs are NOT for those who aren’t ready to commit financially to their transformation, and it is NOT for those who just want a list of “eat this, not that” or who have a "just tell me what to do and I'll do it" attitude.

In addition, I will not work with a complainer or chronic skeptic, as well as individuals who consistently don’t show up to sessions or make excuses in order to keep putting themselves last on the list of priorities.

If you are one of these people, I gently and respectfully ask that you not schedule an initial conversation with me and I hope you understand why. 

Yes!*  Payment for Packages and Group Programs can be split in instalments.  

*Payment for a single session must be paid in full prior to the session.   Payment for KISS the Weight Goodbye: Perimenopause Weight Loss Program has it's own payment schedule and policy.

Payment by e-transfer to kerrymacadam@rogers.com or by credit card.  Payment and card details will be taken by phone.

For a 12-week Program: Clients are granted one (1) Emergency Cancellation with less than 24-hrs notice without penalty and can reschedule.  

This is a 12-week commitment, for both of us.  I don't take your health and life lightly and I fully commit to working with you to move you forward to where you want to be. Empowerment and accountability are huge components of any transformation.  This one-time only cancellation policy is for your benefit as it pushes you to put yourself first and see through the commitment you made to yourself.**

For 4 or 6 Session Packages: there are two (2) weeks of leeway already built-in to the timeline for this purpose (4 sessions have 6-week time period; 6 sessions have 8-week time period); therefore, there are no cancellations or refunds for Package options.** 

For Group Programs: Your community is counting on you!  When you sign up for a Group Program, your intent should be to see it through as a commitment to yourself and in support of those in the Program alongside you.  As such, refunds will not be available after the start of the Program.  Don't quit on yourself!**

**  Clients will have a Coach/Client Agreement sent to them before the start of the first session that outline the expectations for both Client and Coach.

I encourage you NOT to give up on yourself... that's what got you in the experience you're in now! 

Remember, this is your investment in YOU.  What you learn can apply to your entire life for the rest of your life.  You're worth the commitment and investment.

If you decide to quit at any point, that's entirely your choice - however Clients are required to pay for the Package or Program regardless if they complete it or not.

Here's where accountability and commitment to yourself show up.  

If you fail to provide 24hrs-notice and don't attend a scheduled session, (aka you're a 'no-show') the session will be deemed as 'missed' and subsequently forfeited.  

Missed sessions will only be rescheduled if there is availability to do so within the contracted Coaching timeframe.  If no option arises to make up for the missed session(s), the missed session(s) will be forfeited and lost.  Which is really too bad!

I make a commitment to you as well.  I take your journey seriously and tailor each Session to you, individually.  As such, hours of work go into each Session to make them uniquely yours in terms of your goal and challenges.  You invested in a certain number of Sessions, it would be entirely to your benefit to utilize them all.

Yes.  

The Coach/Client Agreement  will be emailed to you and must be signed, dated and returned to Kerry MacAdam/KMac Coaching PRIOR to the start of the first Coaching session.  

Agreements can be returned as JPG, PNG or PDF files and emailed to kerry@kmaccoaching.com. 

The Coach/Client Agreement outlines the expectations for both us, Coach and Client.  Any questions about the Agreement should be raised before the Agreement is signed and before the start of the first Session.

Your information is private!  You can be assured of 100% confidentiality.*

In the same way that I hold you, your health and your life seriously and with the utmost respect - I do the same with any information I may have about you, including contact information.

*Should any part of your Health Coaching be claimable under your Employer's Extended Health Care Plan, within my scope of practice, I am obligated to disclose the amount paid to your insurance provider upon their request to validate the claim.